Free shipping for orders over £40 UK Only

Help & FAQs

If you have any questions about ordering from us, then hopefully they will be covered here but if not, please don’t hesitate to get in touch. Our Customer Care Team are real people (no robots here!) and we would love to help.

Shipping

How much does the shipping cost?

Shipping costs will vary depending on the shipping destination and the number of items that you purchase.

We offer a wide range of shipping options at the checkout.

UK orders over £40 are offered a FREE SHIPPING option to select on the Checkout page.

How long will it take to deliver my order?

Standard Delivery UK orders typically take 2-4 business days to be delivered.

EU orders typically take 4-7 business days to be delivered.

Rest of The World typically take 7-14 days to be delivered.

* We’re actively following developments concerning the COVID-19 outbreak. Our top priority is to continue providing uninterrupted service to you. As we do our best to adapt to emerging guidelines from governments and public health organizations, you may experience delays in your orders. *

What do I need to do to change the shipping address?

You can change the shipping address on your account options page or contact us and we will make the changes for you.

Orders

Do you need an account to make an order?

You don’t need an account with us, however having an account does allow you to see a record of your order history and quicker ordering on your next visit.

Alternatively, you can check out as a guest however we do suggest leaving us your email address under the ‘Contact Information’ section on the checkout page so that we can get in touch should we need to.

What is the cut off time when making an order?

If you place your order by 2pm (GMT) Monday-Friday, we will ship your order on THE SAME DAY.

Orders placed after 2pm on a Friday will not be despatched until the following Monday. If you place your order on a Bank Holiday, it won’t be dispatched till the next working day.

I did not receive my order confirmation email?

Always check your spam or junk email folder on your email account. Also check with your payment method provider to see if the transaction has been confirmed and completed. If you have any further issues please contact us.

What if I need to modify my order?

If you need to modify your order, contact us as soon as possible so we can make the changes for you.

Check the status of your order on your account page to make sure it has not been completed and shipped before contacting us.

How do I check the size measurements?

Our chest sizes are measured armpit to armpit or half chest size in both inches and centimetres.

Please click on the Size Guide Button on the product page for a list of all the sizes available.  

Your size is not listed?  No problem just contact us and we will do our best to find the right size for you.

Still unsure?  Please just get in touch, our lovely customer services team are always happy to help recommend your perfect size. And if we get it wrong, we’ll arrange an exchange for free!

My order is Missing-Damaged-Incorrect - What can I do?

If you’re unlucky enough to receive a faulty or incorrect item or you’re missing something from your order we’re really sorry for the error (it doesn’t happen very often, we promise!)

Please contact us and we will fix it for you, pronto and with the minimum fuss we promise!

Payments

Which payment methods do you accept?

Visa

Mastercard

Maestro

American Express

Shop Pay

Apple Pay

Google Pay

Where do I enter the discount coupon code?

The discount coupon code will need to be entered in the Coupon Code box provided in the basket, before you checkout.

I forgot to enter my coupon code!

No problem! Simply get in touch with us quoting the discount code and your order number.

Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.

Returns

I ordered the wrong size/colour?

If your purchase was incorrect and it has been received by you, you must re-purchase the item again in the new size/colour and then post the incorrect item back to us at this address .

All returns are sent to the following address:

Bering Tees Ltd (returns)

Unit 10 Horizon Way

Mona Close

Swansea Enterprise Park

Swansea SA6 8RG

United Kingdom

When the item is safely return we will then refund you the purchase price of that order.

Can I return an item?

Yes you can, we can only accept items returned to us within 30 days from the date your order was dispatched.

All items must be returned in an unworn and unwashed condition and deemed fit for resale.

We do not cover the postage costs for an incorrect size/colour purchase however if we are at fault then we will refund postage accordingly.

As the returned item is your responsibility until it has reached our returns department, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery. Please send us any tracking information you have. A Royal Mail - Proof of Postage receipt is not accepted. We will only refund when we have the item returned, this is final.

Where do I send it to?

To return an item to us, please contact us with your Order number and full address.

All returns are sent to the following address:

Bering Tees Ltd (returns)

Unit 10 Horizon Way

Mona Close

Swansea Enterprise Park

Swansea SA6 8RG

United Kingdom

How do I send the return item back?

All you need to do is take your parcel to your local Post Office to arrange for them to send it back to us.

As the returned item is your responsibility until it has reached our returns department, we do recommend that you send the parcel using a delivery service that insures you for the value of the goods such as Royal Mail Recorded Delivery.

As soon as we receive your returned item, we will organise the exchange or refund for you and email you to let you know that this has been arranged.

How long does a return refund or exchange take?

Our returns team process all of our returns the day they’re received, so super speedy!

All our exchange requests are processed and posted back out to you the same day we receive your returned item.

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Orders Dispatched Within 2 Working Days

Worldwide Tracked Shipping

30 Day Returns